By Alex De Capitani, Head of US Enterprise Operations, Newgen Software
What to expect in 2022?
Well, the end of the year is the perfect time to reflect on all the past year’s activities and plan for the coming year. As we plan for 2022, one thing is for sure that digital transformation will continue to remain a top priority for enterprises across industries.
According to a Mckinsey survey, the pandemic has accelerated the adoption of digital technologies by several years . COVID-19 has presented a strong case for businesses to speed up their digital initiatives in order to survive the shockwaves, remain current, and stay ahead of the competition.
So as you work on your 2022 digital strategy, you should consider the below points:
• Hybrid work model is the new normal
The pandemic has paved the way for a hybrid work model, allowing employees to choose their work timings and place of work. The pattern will continue in 2022, and there will be an increase in hybrid work model adoption. A Mckinsey report further validates this. As per the report, “In the post-pandemic future of work, nine out of ten organizations will be combining remote and on-site working.”
Adopting to the hybrid work model requires you to create and leverage business applications that enable you to collaborate, serve customers, access information, and more. Since there is a lot of uncertainty and ambiguity related to the future of work, your processes need to be flexible to incorporate changes as and when required.
• Customers are adopting digital at a faster pace
During the COVID-19 pandemic, 63% of US adults completed an activity online, and 44% upgraded their in-home technology . The takeaway here is that your customers are rapidly adopting digital. They have higher expectations and look forward to digital experiences that are fast and seamless. So, you need to prepare your organization accordingly to meet these expectations.
For providing uninterrupted services round the clock, you need to empower your employees to work anytime, anywhere with secure access to customers’ information. Also, you need to enable omnichannel experiences by supporting various channels, giving customers the flexibility to interact through their preferred channel.
• Business speed is important
A digital business needs to be fast. You must respond to your customers instantly, cater to your stakeholders’ requests quickly, and respond to changing business dynamics promptly. For this to happen, you need to bring an element of speed and agility to your digital strategy.
Gone are the days of lengthy development cycles and extensive coding. Low code is making its way in organizations by offering a visual, flexible, and modeling-driven environment to help develop intelligent and customized applications in less time.
• Future-ready has become the watchword of digital organizations
COVID-19 was an eye-opener for businesses as they were not prepared for the sudden pause in operations and transition to the remote working model, making it difficult for them to continue their operations seamlessly.
Post-pandemic cloud adoption has been increasing rapidly. According to a Gartner report, spending on cloud system infrastructure services is expected to reach $81 billion by 2022 . As it not only helps reduce costs but also drives innovation, enables business continuity, and gives you flexibility and scalability. Also, as we advance, we will see businesses leveraging technologies, such as natural language processing, cognitive services, big data, machine learning, etc., along with the cloud.
Accelerating Digital With Low Code Digital Transformation Platform
With a low code, cloud-based digital transformation platform, you can enable and empower your customers and employees to better leverage digital tools. Furthermore, such platforms allow you to rapidly automate the most challenging business processes, securely manage content, and deliver a delightful experience.
As we enter into the new year, business leaders like you should use their learnings of the last two years to build an agile, resilient, and future-ready organization.
[1] https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever [1] https://www.forrester.com/blogs/predictions-2022/
Feb2022, Software Magazine
cloud, low code
