2.6.18
dinCloud, a cloud platform for hosted workspaces and cloud infrastructure, today announced its acquisition by Premier BPO, a leading business process outsourcing company, and the appointment of Mark Briggs as its new CEO. Agreement terms are undisclosed.
The strategic business move will allow dinCloud and Premier BPO to share their expertise and capabilities of IT outsourcing (ITO) and business process outsourcing (BPO) for customers as a broader portfolio, driving toward the concept of “everything as a service”. Both brands will continue to go-to-market within their respective areas of specialization: dinCloud will provide IT outsourcing of desktop virtualization, application publishing, and managed IT services; Premier BPO will provide back office support for sales and lead generation, inbound customer service, and data entry work for industries like telecom, transportation and logistics, and healthcare and medical devices.
Customers will benefit from a combined, global organization with a stronger balance sheet and over 600 employees worldwide.
“I’m excited to be a part of this group of companies,” said Mark Briggs, chief executive officer of dinCloud and Premier BPO. “During our diligence period, I found a number of benefits that customers of the combined companies will enjoy. Particularly around expanded choice, more security, and scalability.”
More Choices for dinCloud Customers
With a significant increase in resources, dinCloud will be able to offer customers more choice. In addition to network administration, patching and image management, monitoring services, and fully managed IT services, customers will be able to add-in other business processes. For example: billing and collections, cash flow analysis and accounting, procurement and customer service, as well as lead generation.
dinCloud Technology to Benefit Premier BPO Customers
Premier BPO customers will benefit from a deeper technology base including cloud and Desktop as a Service (DaaS). Premier BPO customers already enjoy the safety of enhanced security features that will be further extended through dinCloud’s technology platform – meaning further simplification of network complexity by utilizing virtual desktops that stay on the client network rather than providing Virtual Private Network (VPN) access remotely.
Mark Briggs, dinCloud CEO
With over 20 years of executive experience in the technology industry, Briggs has an exceptional track record of achieving aggressive top and bottom line growth, creating shareholder value, and building market leading companies first-hand, holding various C-level roles throughout much of his professional career. Briggs has held the position of Premier BPO chairman of the board and CEO since founding the company in 2003.
New CEO Brings Customer Service Experience
Prior to Premier BPO, Briggs was CEO of ClientLogic (now Sitel). Over a period of five years, the company increased revenues from $65M to $400M, the employee count from 1,200 to 13,000 people, and expanded from four to 42 locations in 12 countries. The company also received a $100M private round of funding in 2000. Prior to this, Briggs was CEO of SOFTBANK Services Group (who later became ClientLogic).
Former Ingram Micro CFO, Briggs is Dedicated to the Channel
Mark was the CFO of the reseller division at Intelligent Electronics (“IE” was an IT distributor), and became CEO. IE’s revenues increased from $300M to $3.7B in the six years under Briggs’ leadership.
Prior to IE, Briggs was CFO at Ingram Micro (the world’s largest IT distributor), and COO at Ingram Computer Services. At Ingram Micro, Briggs led the company through multiple financings. Revenues increased from $36M to $1.3B during his tenure at the company.
“Our entire management team is excited to have Mark join and lead dinCloud. Mark’s reputation and track record in the channel will help take dinCloud to the next level,” said Ali Din, dinCloud CMO. “Combining resources will allow dinCloud to grow deeper in selected vertical markets, while adding additional, high-end services around DaaS. It boils down to providing customers choice by listening to the voice of the customer.”
Briggs is a CPA and holds a BS in Business, Accounting from Austin Peay State University (Clarksville, TN).
Based in Clarksville, Tennessee, Premier BPO was listed as one of the Top 100 Outsourcers in a survey conducted by Global Services, and is one of the leading offshore service providers to businesses throughout the U.S. Premier BPO’s wide range of services include back office services, call center services, financial services, knowledge process outsourcing, and more.
